| Warranties:
The Village Geek, Inc. warranties everything we sell. The warranty
you get depends on the product you buy.
Systems:
-
New complete systems are guaranteed
against defects in parts or labor for one to three years from
the purchase date depending on the model. Software carries no warranty (thier rules, not ours).
-
*New* Used and refurbished complete systems
are guaranteed against defects in parts or labor for one year
from the purchase date.
-
Upgrades and repairs are guaranteed
against defects in parts or labor for one year, the remainder of
manufacturers warranty may be longer.
-
All systems warranties are for
repair or replacement only. There are
no refunds on computer systems.
-
Any items missing when the system
is delivered must be brought to our attention within 10 days of
delivery. No replacement disks, or peripherals will be given
after 10 days.
Upgrading or altering your system
does not void your warranty. However if a warranty claim is necessary
it is only our responsibility to return the system to its original
condition. Remove all add on cards and or drives before requesting
service. Be sure to back up all hard drive files as we may have to format
or replace the disk. We can back it up for you, but there could be a charge. If you wish you may remove parts you feel are
defective and return them to save time. Please bring your receipt
with you.
Parts:
-
Most parts have a 10 day return policy. All returns
must be complete and with all packaging.
Opened parts other than CPU's, memory and software
may be returned for a refund subject to a 15% restocking fee.
Opened parts must be complete and in resellable condition, all
original antistatic bags, cables, documentation, and disks, etc.
must be included.
-
CPU's memory products, used parts, and opened
software items may be returned for exchange when defective only.
These items are not eligible for refund.
-
Hard Drives, monitors, printers
and scanners are warranted by the manufacturer and must
be returned directly to the manufacturer after the 10-day
return period. We will process that warranty claim for you if you wish. Shipping costs are your responsibility.
-
There is no warranty on
physically damaged parts.
-
Other than the parts listed above
all parts carry a 90-day exchange for defective only warranty,
some carry a manuacturer's warranty after that. After ninety days,
or if the identical item is no longer available, The Village Geek
will, at our discretion return the item to the manufacturer for
repair, exchange, upgrade or refund the current value of the item.
-
Due to the volatility of the computer
market, all refunds are made at the current value of the item.
-
In no case will The Village Geek
warranty exceed the manufacturers warranty.
-
There is no labor warranty on parts
or unassembled kits.
-
Incidental damage caused by a defective
part is not covered by our warranty.
-
Assembled barebones kits are guaranteed
against defects in parts or labor for 90 days, and the maufacturers
warranty applies for the remainder of one year.
|
